Shipping/Returns

Shipping - 

Under $20 Free Shipping 

Flat Rate Shipping $8 

Free Local Pickup - We offer free local pickup! If you place your order before 2pm CST, it will be ready that next business day! Once your order is ready, you'll be notified via email. 

Local Pickups Will Be Located at

Swanky Haus

2305 Gruene Lake Drive  

Suite C 

New Braunfels, TX 78130

 

Returns

Returns happen. It's ok!

If you are not 100% satisfied with your purchase, email us at swankyhaustx@gmail.com. Please include your order number the item(s) you'd like to return. 

Please note we will deduct $8 from your refund for the provided return label.

Our return policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it, with tag(s) attached and an order # referenced. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  We will deduct $8 from your refund for the provided return label.

Exchanges
Exchanging an item must occur within 14 days of purchase. To be eligible for an exchange, your item must be unused and in the same condition that you received it, with tag(s) attached and an order # referenced.
You can mail the item to: Address will be provided via Email. 
Shipping Cost(s)

Due to increased volume & the impact of COVID-19, we're experience slight delays in shipping/order processing and your order may take longer than usual to arrive. 

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will not be refunded. If your purchase qualified for free shipping and you receive a refund, the initial shipping cost incurred by AGF will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

Thank you for reading our return and exchange policies.